IT Support Engineer 1 Year (52 Weeks) 100% Placement Support

IT Support Engineer

8 months of hands-on technical training, followed by 4 months of English communication & professional skills to prepare for global IT support roles.

5.0 (Verified Reviews)
241 learners trained
Hybrid / Live Labs
The Dual-Track Edge

Why Our 1-Year Program Gets You Hired

Most coaching institutes teach either code or theory. At BE Career Academy, we combine 8 months of deep technical mastery with 4 months of corporate English communication, incident bridge-call handling, and MNC interview defense.

1 Phase 1: 8 Months Technical Rigor
  • Weeks 1–32 hands-on production lab exercises
  • Live cloud sandboxes, CLI admin & IaC
  • End-of-phase capstone architecture defense
2 Phase 2: 4 Months Corporate Communication
  • Weeks 33–52 client bridge & stand-up simulation
  • Root Cause Analysis (RCA) & Spec writing
  • Live HR & Technical MNC mock rounds

Tools & Competencies You Will Master

Windows OS Linux Admin ServiceNow Ticketing ITIL v4 TCP/IP Networking Active Directory Hardware & Peripherals Remote Support Tools
Detailed 52-Week Syllabus

Curriculum Breakdown

Explore each week's specific hands-on modules and deliverables.

Phase 1: Technical Training (8 Months / Weeks 1–32)

Week 1
Introduction to IT Support & Service Desk Roles
Week 2
ITIL Basics – Services, Value Delivery, Service Management
Week 3
ITIL v4 Framework – Incident, Problem, Request, Change Management
Week 4
Service Value Chain, Four Dimensions, Guiding Principles
Week 5
Agile Fundamentals – Scrum, Kanban, User Stories, Iterative Delivery
Week 6
Service Improvement – Process Mapping, Bottlenecks, Lean & Continuous Improvement
Week 7
Ticketing Tools – ServiceNow Overview, Incident Lifecycle, SLA Management
Week 8
Remote Support Tools – RDP, VPN, TeamViewer, AnyDesk Hands-On
Week 9
Windows OS Fundamentals – File Systems, Registry, Task Manager
Week 10
Troubleshooting Windows Issues – Blue Screen, Boot Failures
Week 11
User Account Management, Group Policies, Security Basics
Week 12
Windows Updates, Drivers, Device Manager, Antivirus Configurations
Week 13
MS Word – Document Formatting, Styles, Templates, Tables
Week 14
MS Excel – Formulas, Charts, Pivot Tables, VLOOKUP
Week 15
MS PowerPoint – Professional Presentation Design, Animations
Week 16
Practical Lab – Troubleshooting + Productivity Tools Integration
Week 17
Networking Basics – TCP/IP, Subnetting, DNS, DHCP
Week 18
OSI Model & Protocols – HTTP, HTTPS, FTP, SMTP
Week 19
LAN/WAN Setup – Switches, Routers, Firewalls, Cabling
Week 20
Network Tools – ping, ipconfig, tracert, netstat, Wireshark Basics
Week 21
Wireless Networks – SSID, Authentication, VPN
Week 22
Troubleshooting Network Issues – Connectivity, Latency, Packet Loss
Week 23
Security Basics – Antivirus, Malware, Phishing Awareness, Firewalls
Week 24
Practical Lab – Configuring & Troubleshooting Networks
Week 25
Email Systems – Outlook, Exchange, Common Issues & Fixes
Week 26
Collaboration Tools – MS Teams, Zoom, Slack Troubleshooting
Week 27
Cloud Basics – Microsoft 365, Google Workspace, Cloud Storage
Week 28
Virtualization & Remote Access – VirtualBox, Hyper-V, Citrix
Week 29
System Performance – Memory, Disk, CPU Issues
Week 30
Remote Troubleshooting – Mock Calls, Case Studies, SLA Handling
Week 31
Email Etiquette for IT Support – Writing to Clients & Teams
Week 32
Final Technical Mock Tests – Practical Labs & Simulation Assessments

Phase 2: English Communication & Professional Skills (4 Months / Weeks 33–52)

Week 33
Grammar & Sentence Structure for Professional Writing
Week 34
Vocabulary Building for IT & Customer Support Contexts
Week 35
Active Listening & Clear Communication in Support Calls
Week 36
Writing Practice – Emails, Incident Reports, Knowledge Articles
Week 37
PowerPoint Skills – Designing Technical Presentations
Week 38
Presentation Delivery Techniques – Voice, Body Language, Confidence
Week 39
Interpersonal Communication – Role Plays, Teamwork, Empathy
Week 40
Handling Difficult Conversations – Conflict Management in Support
Week 41
Professional Grooming – Dress Code, Email Signatures, Corporate Culture
Week 42
Customer Service Etiquette – Call Handling, Tone, Empathetic Responses
Week 43
Escalation & Ticket Handover Communication
Week 44
Professional Writing Lab – Customer-Facing Responses, Documentation
Week 45
Resume Writing – IT Support Resume Templates & Personal Branding
Week 46
Cover Letters, LinkedIn Profile Optimization
Week 49
Group Discussions – Team Collaboration & Case Studies
Week 50
Mock Call Handling Tests – Live Ticketing Scenarios
Week 51
Final Review – Technical + Soft Skills Assessment
Week 52
Career Guidance & Job Placement Support
Pedagogy & Methodology

Teaching & Learning Approach

Interactive Learning

Role-plays, debates, case studies, real-world simulations

Assessment

Weekly quizzes, monthly progress tests, mid-term & final comprehensive exams

Digital Tools

Podcasts, online articles, business reports, pronunciation tools

Feedback

Regular one-on-one coaching & progress reports

Graduate Readiness

End-of-Course Outcomes

By the end of 52 weeks, learners will have built the competence and confidence to:

Confidently handle IT service desk operations using ServiceNow & remote tools.
Troubleshoot Windows OS, MS Office, networking, and cloud-related issues.
Apply advanced troubleshooting in real-world IT support scenarios.
Communicate effectively in customer-facing and professional environments.
Demonstrate polished workplace etiquette and professional behavior.
Successfully clear MNC interviews and excel as IT Support Engineers.

Who Should Enroll?

  • Final year B.Tech, BCA, MCA, B.Sc students
  • Recent graduates seeking their first IT job
  • IT support & non-tech professionals transitioning roles
  • Professionals aiming for MNC & remote global roles

Academy Career Support

  • 100% Placement assistance with hiring partners
  • Dedicated resume, LinkedIn & GitHub optimization
  • Unlimited 1-on-1 mock interviews (HR & Technical)
  • Lifetime alumni community & lab sandbox access
Full 1-Year Program Tuition
Contact for Fees

Custom installment plans, merit scholarships & flexible fee structures available upon consultation.

Talk to our admissions counselor for fee breakdown
Total Duration 52 Weeks (1 Year)
Mode of Study Hybrid / Online Interactive
Batch Options Weekday & Weekend Batches
Certification Industry Recognised Certificate
Placement Support 100% Dedicated Assistance
Have questions about eligibility or fees? Call Senior Counselor: +91 8282 061 414

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